Editing aps software wiki:Privacy policy

== Privacy Policy ==

In brief, my privacy policy is that I do my best not to record any user data for any purposes other than direct communication or website functionality. I do not sell any user data for any reason and do not provide user data to data brokers in any form.

== 1. Introduction ==

Welcome to '''Alex’s Piano Service LLC''' (''"we," "us," or "our"''). We operate the website located at [https://alexanderpeppe.com alexanderpeppe.com] (the ''"Website"''). This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit or use our Website. By accessing or using the Website, you agree to the practices described in this Policy.

== 2. Information We Collect ==

=== Personal Information ===
* When you voluntarily submit information through our Website (for example, via contact forms), we may collect personal details such as:
** Name
** Email address
** Phone number
** Any other information you choose to provide

=== Technical Information ===
* We automatically collect certain technical data to maintain and improve our Website, including:
** IP address
** Browser type
** Device details
** Referring URLs
** Access times or dates
* These technical logs are primarily used for:
** Security
** Diagnostic purposes
** Performance monitoring

=== Cookies and Tracking Technologies ===
* We use cookies and similar technologies (e.g., pixel tags, web beacons) to:
** Understand how users navigate our Website
** Personalize user experience
** Analyze traffic patterns
* You can manage cookie preferences through your browser settings. Disabling certain cookies may limit some functionalities on our Website.

== 3. How We Use Your Information ==

We use the information we collect for the following purposes:

* '''Service Delivery''': To provide, maintain, and improve our services.
* '''Communication''': To respond to inquiries, send updates, and interact with users who request information.
* '''Security and Protection''': To safeguard our Website, investigate suspicious activity, and prevent fraud or other illegal activities.
* '''Analytics''': To track Website usage, analyze trends, and improve user experience.
* '''Legal Compliance''': To comply with applicable laws, regulations, or legal processes.

== 4. Information Sharing and Disclosure ==

We do '''not''' sell or rent your personal information. We only disclose personal information in the following circumstances:

* '''Legal Requirements''': When required by law, regulation, legal process, or governmental request.
* '''Protection of Rights''': When disclosure is necessary to protect our rights, property, safety, or those of others.
* '''Service Providers''': We may share data with trusted third-party vendors or partners who help us operate our Website, such as:
** Hosting services
** Analytics providers
** Security services (e.g., Linode, Cloudflare)
* These providers are contractually obligated to protect your information and may only use it as directed by us.

== 5. Data Security ==

We take appropriate measures to safeguard your information, including:

* '''Secure Hosting''': Our Website is hosted on an '''intune.services''' security-hardened web host.
* '''Encryption''': We encrypt text messages and emails at rest.
* '''Log File Monitoring''': We retain and monitor server logs to detect and mitigate potential threats. These logs are deleted after a two-week interval.
* '''Limited Access''': Access to personal information is restricted to authorized personnel with a legitimate need to know.

Despite our efforts, no security measure is foolproof. We cannot guarantee absolute security of your data; however, we continuously update and refine our safeguards to reduce risks.

== 6. Third-Party Links ==

Our Website may contain links to external websites, including but not limited to:
* [https://www.starbirdmusic.com Starbird Music]
* [https://www.pianoworld.com Piano World]
* Other businesses

We do not control and are not responsible for the privacy practices or content of these third-party sites. We recommend reviewing their privacy policies before sharing any personal information.

== 7. Your Choices and Rights ==

* '''Access and Correction''': You may request access to or correction of the personal information we hold about you by contacting us at the email address below.
* '''Deletion (“Right to be Forgotten”)''': You may request the deletion of your personal data, subject to certain legal exceptions.
* '''Cookies''': You can manage or disable cookies through your browser settings.
* '''Unsubscribe''': You may opt out of receiving communications from us by:
** Contacting us directly
** Clicking the “unsubscribe” link (where applicable)

If you are a resident of certain jurisdictions (e.g., the EU/EEA, California), you may have additional rights regarding your personal data. Please contact us if you have any questions about these rights.

== 8. Data Retention ==

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Once it is no longer needed, we will securely dispose of or anonymize the data.

== 9. Children’s Privacy ==

* Our services are not directed toward individuals under the age of 13 (or other age as required by local law).
* We do not knowingly collect personal information from children.
* If you believe we have inadvertently collected information from a child, please contact us so that we can promptly delete it.

== 10. Changes to This Privacy Policy ==

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any modifications will be posted on this page with an updated effective date. We encourage you to review this page regularly to stay informed about how we protect your information.

== 11. Contact Information ==

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

'''Alex’s Piano Service LLC'''  
Email: [mailto:service@alexanderpeppe.com service@alexanderpeppe.com]  
Website: [https://alexanderpeppe.com alexanderpeppe.com]  

Alternatively, you can contact me through my contact form.

'''Last Updated''': January 29, 2025